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January 28, 2010
Posted by: Natalie Stangl
Category: Ask The Expert, Outdoor

Exemplary Customer Service and Quality Products

Sub ZeroQuestion: How does Wigwam create exemplary customer service and a quality product?

Answer: Wigwamians, a month ago I purchased a double package of your socks, Moose, I believe was the name. They were faulty. Holes appeared in the toes of all four socks after one day of wear. I called, I complained. I wrote, I complained. My complaints were answered and I was given an apology, by an actual human being and I was sent a box of four pairs of socks, for my trouble. I received two pairs of the sub zero socks and two pairs of the field boot socks. I am writing today to thank and you to tell you that these are some fine socks. I am so pleased with them and so very pleased with how you handled my troubles. It is rare in this time of business, internet, facelessness to be able to pick up the phone, call a company get a real person and get fast friendly care. I truly appreciate this and forever more, I am an owner of your fine products. Thank you again.

Sincerely, Paul K.
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