Contact & Information

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Contact Information

FOR ONLINE WIGWAM.COM PURCHASES
For consumers inquiring about a Wigwam.com order:
Phone Toll Free 1-855-275-0356 or via e-mail:  orders@wigwam.com
Monday - Friday 8 a.m. - 4:30 p.m. CST

FOR RETAILERS OR RETAILERS INTERESTED IN SELLING WIGWAM PRODUCTS

For questions regarding a purchase, placing an order or interested in selling Wigwam products:

Contact Customer Service 1-800-558-7760
Monday - Friday 8 a.m. - 4:30 p.m. CST

FOR CONSUMERS WITH PRODUCT QUESTIONS
For consumers having product questions:
Contact Consumer Affairs 1-800-558-7760 or via e-mail:   socks@wigwam.com

 

CORPORATE CONTACT INFORMATION
Wigwam Mills Inc.
PO Box 818
Sheboygan, WI 53082-0818 Map
Phone 920-783-1000 or 920-457-5551

Consumer Policies and FAQ
Where are your products manufactured?
Product Guarantee / Returns
Wigwam.com Shipping
Care Instructions
I have one of your socks and my Wigwam retailer cannot identify it, what can I do?
What happened to the Ultimax® and INgenius® brands?
I heard Wigwam has a monthly factory sale, when is it?
Can I get some Wigwam stickers?
Does Wigwam publish a catalog for consumers?
What is Wigwam.com's security & privacy policy

Dealer Information

How do I become a Wigwam dealer or overseas distributor?
I need Wigwam images. Where can I get them?

 

Consumer Policies and FAQ

Where are your products manufactured?

Wigwam is proud of the fact that it knits its products in Sheboygan, Wisconsin, U.S.A. and has done so since 1905.

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Product Guarantee / Returns

We stand behind our product and are proud to say that all of our socks are manufactured in the United States. The Wigwam line is guaranteed for two years and our Super 60 products are guaranteed for one year.

If you purchased the socks directly from Wigwam.com within 30 days and the socks are unworn, you can return the socks for a full refund or product exchange by sending them to:

Wigwam.com Returns
PO Box 472
Sheboygan, WI 53082-0472

If you purchased your socks within our one and two year warranty period from another retailer and have either a defective product or are dissatisfied with the product, you can return the socks to the address below for exchange.

Wigwam Mills, Inc. 
Attn: Consumer Replacements 
PO Box 818
Sheboygan, WI 53082-0818 

It is not Wigwam policy to refund shipping costs for exchanges nor do we issue cash refunds for socks purchased from another retailer, but we do want to make sure you get the great pair of Wigwam socks you deserve!

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Wigwam.com Shipping

Wigwam.com currently only ships within the United States for a flat rate of $7.50 for USPS shipping. All orders of $69.99 will receive free shipping. Keep checking back for expanded shipping options.

Holiday orders must be placed by 12/17/13 to guarantee arrival by Dec 24th.

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Who should I contact if the style I have been purchasing has been discontinued?

Contact us by phone or e-mail.  We have experts that can help.  Our sock experts will let you know if the sock is still available and if not what the recommend replacement sock.

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Care Instructions/What is the best way to care for my Wigwam socks?

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Should I use fabric softener on my socks?

We recommend not using fabric softener in the styles that are classified as moisture moving.  The fiber is made up of channels.  The channels are used to move the moisture away from the foot and after time liquid fabric softener will get trapped in the channels causing the sock not to wick as it was designed.

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I have one of your socks and my Wigwam retailer cannot identify it, what can I do?

We have sock experts that can help you figure this out. Call Consumer Affairs at 920-783-1000, e-mail us at socks@wigwam.com or mail a sock to our office for identification (after this is done we will return the sock).

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What happened to the Ultimax® and INgenius® brands?

In early 2008 both brands were rolled in to the Wigwam brand. The Ultimax label denotes that the sock contains patented Wigwam moisture-moving technology. Both Ultimax and INgenius are now part of the Ultimax brand. Ultimax can now be identified by "Ultimax" on the package and the word “Pro” as a part of the product name. The INgenius brand is now denoted by "Ultimax" on the package and the word “Fusion” as a part of the product name. 

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How can I get Wigwam stickers?

Please send a self-addressed, stamped envelope to the following address: 
Wigwam Mills, Inc. 
Attn: Sticker Request 
P.O. Box 0818 
Sheboygan, WI 53082-0818 

Please allow up to 4 weeks for delivery. Any requests without a return envelope and required postage will not be processed.

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Monthly Sale

Wigwam holds a Factory Sale the second Thursday of each month (7 a.m.– 5 p.m.). We offer specially priced Wigwam merchandise, irregulars, product with slight imperfections, and overstock socks, hats, and accessories. There are also two semi-annual events each year: Back-To-School Sale in August and a Pre-Holiday Sale in November. These two events are the second Thursday of the month (7 a.m. – 6 p.m.) and Friday (7 a.m. – 1 p.m.). The location is 3402 Crocker Avenue, Sheboygan, WI 53081.

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Does Wigwam publish a catalog for consumers?

We currently do not distribute catalogs to consumers; however all our current products are shown on our website.

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Dealer Information

How do I become a Wigwam dealer?

Please fill out the 'Contact Us' form on this page to submit a dealer request.

I need Wigwam images. Where can I get them?

Click Here

I would like to be an Overseas Distributor

Click Here

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Wigwam.com Security & Privacy Policy

Security

The information you provide to the Wigwam.com website is covered by this policy is protected in transit by using a network protocol called Secure Sockets Layer (SSL). SSL is the industry standard technology for secure online transactions. A simple way to know your transmission is protected is by referencing the URL. If it starts with https:// you can be assured that it is using SSL. Transactions are processed only from secure browsers. These browsers encrypt the information sent using SSL, which scrambles the data to make it extremely difficult for anyone who intercepts the information to read it. Wigwam contracts with a regulated credit cart processor with the goal of protecting our customers’ personal and financial information. Transmissions from this vendor are encrypted and sent via dedicated leased private circuits. In addition, the computers housing the data are protected by physical security measures, including more than one level of locked access.

REMINDER: In the event of an unauthorized use of your credit or debit card, you must promptly notify the card issuer pursuant to its reporting rules and procedures.

Safeguarding Information

To minimize the risk of loss and/or additional expenses that could occur from compromised cardholder information, Wigwam.com DOES NOT retain any of the following information electronically:

  • Credit Card number

  • Credit Card expiration date number in the magnetic stripe

  • Security Code (CVV2 number)

  • Service Code -3 or 4 digit

The protection of your personal information is important to Wigwam, and as a result, we do not accept payment via email.

Wigwam protects against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs.